Support
Please fill out the form below to make a request for your website.
We will respond to standard requests within 1 business day and a 'critical / urgent' request will notify our entire team right away.
If you are unsure what 'type of request' to pick you can see descriptions and examples of all of them by clicking here.
Type of Request
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Design Changes/Updates
- Description: Adjustments to the visual aspects of your website.
- Example: "I'd like to change the color theme of my homepage."
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Functionality Bugs
- Description: Features or parts of the site not working correctly.
- Example: "The contact form isn't sending emails."
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SEO Improvements
- Description: Enhancements to make your site more search engine friendly.
- Example: "I'm interested in improving my Google rankings, can you help?"
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Performance Issues
- Description: Concerns related to website speed or loading problems.
- Example: "My website takes a long time to load."
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Security Concerns
- Description: Issues related to the safety and security of your website.
- Example: "I think my site has been hacked; there's strange content appearing."
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Integration/Add-On Support
- Description: Help with third-party tools or services on your site.
- Example: "The Facebook feed on my site isn't updating."
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Migration Assistance
- Description: Help moving your site or changing its platform.
- Example: "I want to transfer my site to a new hosting provider."
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Training/Consultation
- Description: Guidance on how to use or manage your website.
- Example: "I need to know how to update the blog on my site."
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Backup and Restoration
- Description: Creating a copy of your site for safety, or restoring it from a backup.
- Example: "My site crashed! Can it be restored from a backup?"
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New Feature Implementation
- Description: Adding new tools or features to your website.
- Example: "I'd like to add a booking calendar to my services page."
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Domain and Hosting
- Description: Questions or changes related to your website's address or where it's hosted.
- Example: "I want to change my website's domain name."
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Payment/Subscription Issues
- Description: Problems related to online payments or subscriptions on your site.
- Example: "Customers are getting an error when trying to check out."
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Content Creation/Update
- Description: Writing or changing the text, images, or videos on your site.
- Example: "I need new photos and descriptions for my product listings."
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Mobile Responsiveness Issues
- Description: Concerns about how your site looks or works on phones and tablets.
- Example: "My site looks weird on my iPhone."
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Browser Compatibility Issues
- Description: Problems with how your site appears or works in certain web browsers.
- Example: "My site looks broken in Internet Explorer."
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Plugin/Theme Conflicts
- Description: Issues caused by software additions to your site.
- Example: "After updating a plugin, my homepage stopped working."
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Database Issues
- Description: Problems related to the underlying data storage of your website.
- Example: "There's an error saying 'database connection failed'."
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API Integrations
- Description: Issues related to connections between your site and other services.
- Example: "The weather widget on my site, which pulls data from another service, is broken."
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Newsletter/Email Marketing
- Description: Concerns related to email campaigns or sign-ups from your site.
- Example: "People signing up for my newsletter aren't receiving the welcome email."
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Feedback/Suggestions
- Description: Share thoughts or ideas for improvements.
- Example: "It would be great if there was a search bar on the site."